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Wifi & Wifi-Hotspot Not Working

freakingrocky
Star I
Please tell us some basic information before asking for help:
Model Name: ASUS Rog Phone 5
Firmware Version: Android 11 (18.0840.2106.86)
Rooted or not: Not Rooted
Frequency of Occurrence: All the time
========================================
So my wifi & wifi-hotspot suddenly stopped working. They won't turn on at all (the hotspot says Error when I try turning it on from this screen). I tried booting into safe mode (doesn't work there also). Tried restarting it several times. Not sure what to do anymore. I don't wanna lose data so if you know how to fix this, Let me know.
screenshot-20210725-205943713.jpg

515 REPLIES 515

k_huat
Rising Star II
Congratulations!

nikhil_kaimal
Star III
Nilesh9797

Hi guys,

They are refunding me for my device. I have submitted my device for repair 16 days ago. Now, I have received mail that refund request initiated and ask me submit remaining accessories to service center.


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What is the process for refund ?

venkatrockstar7
Rising Star II
Service center guys will say if they don't have the spare parts

Hazza121212
Star I
I am having the same issue, but I have only had my phone for a little less than a day and a half
But my phone kept on crashing and restarting every time I turned it on for a solid 5 hours


Piyush_Agarwala
Star III
Nilesh9797

Hi guys,

They are refunding me for my device. I have submitted my device for repair 16 days ago. Now, I have received mail that refund request initiated and ask me submit remaining accessories to service center.


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I also received an email that they will replace my device but I need a refund can anyone help me with this?