Wifi & Wifi-Hotspot Not Working

[freakingrocky]

Please tell us some basic information before asking for help:
Model Name: ASUS Rog Phone 5
Firmware Version: Android 11 (18.0840.2106.86)
Rooted or not: Not Rooted
Frequency of Occurrence: All the time
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So my wifi & wifi-hotspot suddenly stopped working. They won't turn on at all (the hotspot says Error when I try turning it on from this screen). I tried booting into safe mode (doesn't work there also). Tried restarting it several times. Not sure what to do anymore. I don't wanna lose data so if you know how to fix this, Let me know.

[Danishblunt]

Piyush Agarwala

I am facing the wifi and battery backup issue since 28-07-2021 it took me 7 days to just find the correct service center they don't give any response when you call them. After finally submitting the phone they told me to call after 10 days now it's been a month they are not picking up my call if I call from a different number they say they will inform me in 10min and then block that number also. When I call Asus Care they are telling me there is no service shown on your serial number content the service center. I am without a phone for 1 month after spending 50k on a phone. Asus has the worst service for phones. I was also facing the battery backup issue I used to get only 6:30h of screen on time in ultra-durable mode at 60hz without any gaming.

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This honestly sounds like you have been scammed of your phone. Do you live in India by any chance?

[rahulkumar1935]

Even I'm facing issue that wifi toggle is not starting from yesterday. My phone restarted automatically and after that wifi is not switching on. Now a days phones are kind of useless without wifi. Asus Team, please fix this ASAP.

[Nilesh9797]

@rahulkumar1935 could you please share your current version and purchase date?

[Vegirot]

Few days after the update in my ROG 5 (8/128)
version no. 18.0840.2107.151

Phone automatically switched off and after I switched it on, my wifi and hotspot was not working.
This kind of issue affects the most basic function this device is made for i.e. GAMING !!!!
Having this kind of issue with a new gaming flagship device is totally unacceptable.
Fix is needed for this issue ASAP

[venkatrockstar7]

@Vegirot for immediate fix asus mods said me to replace the motherboards from nearest service center they are taking more than 20days for the fix may be month also. I'm facing this issue from the month.asus is not giving any official update weather it is software issue or hardware so we can replace our motherboards if it is hardware issue