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Wifi not turning on (hotspot too)

Gizan
Star II
Hello,
The WIFI on my ROG5 stopped turning on.
Tried rebooting it many times, no luck.
I also can cause my system UI to crash if i try turning my wifi on many times in a row.

My phone is not rooted, and i never temper with it. And hadn't get any update since i got it in May 2021.
The Software version is : 18.0830.2101.86
Android 11

It is actually the most expensive thing i own (without even counting in my Kunai3 controller). I use it heavilly everyday, and depend on it for work, for driving the company car and for entairtenement in the evening, it is actually the lone screen in my home. Yes, not enven a TV.

Please help me fix this. I really take good care of it. Never dropped, always on steady charge and good charging habits.
While watching a video, it started buffering. I thought i had a temporary connection black out. I went into the options and saw that it doesn't seem to find wifi (or the many neighbours ones that it usually picks up). So i rebooted the phone, and the wifi never worked ever since (the wifi it doesn't even turn on since that time)

Before this, i had the Rog 3.
I still have every thing : the phone box, the Kunai 3 controller box, the Controller, the charger, the original cable the original rog 5 case. The AeroActive cooler and it's box...

This device is my workstation, my GPS, my car dashboard, my TV and my friend xD

Very impatiently waiting for support. Thank you very much.
17 REPLIES 17

waxy78611
Zen Master I
Gizan

Is it true that the phone have catastrophic performances in game after the motherboard change ?


View post
Yes it's true. Some people had motherboard replacement 3 times

kushagrabansal0
Star III
Seems Like the ROG 5 has this issue as Now many Users are getting their Motherboards replaced by the 5s One....
Including me.....

Gizan
Star II
Hello,
My right Kunai 3 controller stopped working.
Is it also a known issue and i am screwed like for the motherboard, or is there a fix?

It does not work with the case, and it does not work on bluetooth mode. I did not do any update. When i am in USB mode with the case, when i check phone hardware, it says:
-left controller V 3.3.3
-right controller not connected
Please, tell me it's not a hardware failure, or something depressing like that


FunBike31
Community Legend I
To find out if the controller is down or if it comes from the rog 5 you should try to connect it to a PC
If the right controller does not work on PC, disassemble, check if you find a unsoldered cable, a bad contact?

Gizan
Star II
i connected the controller to a laptop, and went to the website gamepad-test dot com, the controller is listed as ROG Kunai GamePad II, every button from the left controller is registering. Nothing works in the right controller, not the joystick, not the trigger and no other button.