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Wifi and Hotspot problem

mckenruo
Star I

ROG 5S PRO

33.0210.0210.235

Not rooted

 

Last night while I was using my phone, it suddenly shut down. As I rebooted it, I cant use the wifi. I can turn on the button but nothing happens. I check if the hotspot is working and found out that it wont turn on. I already follow some guide and tips but it is the same problem. Please help

 

11 REPLIES 11

RaviJoshi24
Star II

I am experiencing the same problem.

 

Is there any solution.

avedacedavra
Star II

Me too. Same 33.0210.0210.235. After my phone restarted, Wifi stopped working Tried turning it on but it's just grayed out.

Falcon_ASUS
Moderator
Moderator

@mckenruo , @RaviJoshi24 , @avedacedavra 
According to what you described, please refer to the following FAQ to try to troubleshoot your Wi-Fi problem first. 
https://www.asus.com/support/faq/1006657
If the issue persists, I have PM you for confirming your product warranty.
Please check the PM inbox at the top right corner of the screen and kindly provide the requested information.
Sorry for any inconvenience it may be caused.

The wifi is not even scanning any signal. I even tried to check if my hotspot is working but it is showing error see attached