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Wi-Fi stopped working on ROG 5s

monalac
Rising Star I
Please tell us some basic information before asking for help:
Model Name: ROG 5S
Firmware Version: 31.0810.1226.114
Rooted or not: NO
Frequency of Occurrence: ALL THE TIME
APP Name & APP Version (If your issue relates to the app): WI-FI
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================


Wi-Fi stopped working after rebooting 24 hours ago. Help to solve. Rebooted many times throughout the day. Whats the solution?
58 REPLIES 58

Jiaszzz_ASUS
Moderator
Moderator
Hello, srvohra.
As I replied in another of your comments, please kindly review and respond to the details in the PM.
Thank you.

srvohra
Star II
@Jiaszzz_ASUS Bro I already did it what is the solution can you tell me Now or you just want to play Am Pm

Shivam_G
Star III
Please tell us some basic information before asking for help:
Model Name: ROG5
Firmware Version: 31.0810.1226.128
Rooted or not: Not rooted
Frequency of Occurrence: Always
APP Name & APP Version (If your issue relates to the app): Not related to any app.
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I was on call & my phone was connected to WIFI suddenly it switched Off and when I restarted it the WIFI wasn't turning ON. I have restarted my device "N" nos. of time but no luck. I wasn't using WIFI much but from last 1 months I was using it daily & this device "WIFI died".
I connected to Asus support chat & they provided me 2 troubleshooting process. Following are the details:
On calculator type ".12345+=" and tap on "single test" then perform "WIFI Test"; by doing this process there was an error.
Restarted the device on "SAFE MODE" & checked the WIFI but it didn't work.
My warranty expired in last week & now this issue came. I have submitted my device at service center but they didn't clarify whether it will be on chargeable basis or free of cost, they will update me Quotation by call or mail after discussing with ASUS. Also, they (service center representative) said If they repair it for free then It will be one time repair & there won't be any guarantee on the repair, if this issue came again then I will have to pay.

I have checked for this issue on internet & found this issue is very common in the ROG5 phones.

Jiaszzz_ASUS
Moderator
Moderator
Hello, Shivam G.
Since it contains personal information, including the serial number, maintenance information, and contact information, as I responded to in another of your messages, we have verified the relevant information with you through PM.
Kindly help check the inbox, Thank you.

Amir1
Star I

I by a rog 5 phone and after update wifi and hotspot problum pleas sujest what i do