Unable to make calls from sim 1 after update in Rog 5

[Kamal7hydra]

Hello Team,

After the recent update I am unable to make or receive calls from sim 1. I can use the internet, see network strength it's all good but the incoming and out going fails. I reset network settings, rebooted the phone but the issue persist . When I switch the sim to ssim tray 2 , it works. What's going on here? Did you guys cripple sim 1 tray??

[Kamal7hydra]

Is anybody going to respond what's going on?? It looks like volte in sim tray 1 is disabled after update.

[ReaperZ_Wolf]

Kamal7hydra

Is anybody going to respond what's going on?? It looks like volte in sim tray 1 is disabled after update.

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Both sim trays work as Volte. I have my Jio on Sim1 and it works. Probably you might need to see some settings that is probably disabled.

Try turning on the 4g option that i shared here in the picture.
If it still persits try doing a factor reset.

[Kamal7hydra]

I did a network reset but issue persist. I got alot of data in my phone and I don't want to perform factory reset. The settings seems to be the same tho.

[ReaperZ_Wolf]

Kamal7hydra

I did a network reset but issue persist. I got alot of data in my phone and I don't want to perform factory reset. The settings seems to be the same tho.

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Here is a replica of the problem that you mentioned and the solution to fix it.