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Today is my worst day

Ryu9
Star II
Please tell us some basic information before asking for help:
Model Name:ROG 5S
Firmware Version:WW_Phone-31.0810.1226.114
Rooted or not:NO
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Today I just came back from work after that I found out my phone unable to turn on wifi also hotspot I also tried to reset wifi, mobile data,Bluetooth, restart phone also didn't work at all my phone warranty was ended I don't know what to do right
screenshot-20220909-190108146-281-29.jpg
now I feel so sad because I don't have money to afford to repair, also one thing my sim card 1 slot also didn't working at all seriously I need help ...
screenshot-20220909-184722667.jpg
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screenshot-20220909-185054359.jpg

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13 REPLIES 13

Ryu9
Star II
nsanedown

When the wifi stops working on the ROG 5 usually means one thing. The motherboard is about to give in and you should backup your data now, find a replacement phone and contact the service center to get it replaced.

If you still have warranty and it didn't expire you should be good.


View post
I just update my system after 1 day later that my wifi can't turn on and hotspot u can see my screen shot 31.0810.1226.114



nsanedown
Star III
Ryu9

https://zentalk.asus.com/en/discussion/comment/227308#Comment_227308

My Warranty already expired if gonna repair may I ask what the price range, I had no clue ?

I think there is no asus service center on my living place😂


View post
That I wouldn't know as my warranty is 2 years so you'll have to ask around for that answer.
As for the service center, you should ask the retailer you purchased the phone from what are the affiliate partners that handle the repairs in your region as it's bound to have one.

Ryu9
Star II
nsanedown

https://zentalk.asus.com/en/discussion/comment/227332#Comment_227332

That I wouldn't know as my warranty is 2 years so you'll have to ask around for that answer.

As for the service center, you should ask the retailer you purchased the phone from what are the affiliate partners that handle the repairs in your region as it's bound to have one.


View post
Jesus I just fix it myself that 31.0810.1226.114 patch was the main problem I just roll back to android 11 somehow my wifi able to turn back on
screenshot-20220911-010836041.jpg
screenshot-20220911-010925030.jpg
screenshot-20220911-011237200.jpg
screenshot-20220911-011403553.jpg
Hopefully can help someone who got just updated system ww 31.0810.1226.114 version and getting wifi and hotspot unstable to turn on

Ryu9
Star II
nsanedown

https://zentalk.asus.com/en/discussion/comment/227332#Comment_227332

That I wouldn't know as my warranty is 2 years so you'll have to ask around for that answer.

As for the service center, you should ask the retailer you purchased the phone from what are the affiliate partners that handle the repairs in your region as it's bound to have one.


View post
Omg I just found out the main problem that cause wifi & hotspot unable to turn on was the ww 31.0810.1226.114 firmware I just roll back to android 11 and just automatically fix my wifi& hotspot unable to turn on problems
screenshot-20220911-010836041.jpg
screenshot-20220911-010925030.jpg
screenshot-20220911-011237200.jpg
screenshot-20220911-011403553.jpg
Hopefully can help people that update system to ww31.0810.1226.114 version that could be cause ur wifi&hotspot unable to turn on.

Ryu9
Star II
Holy cow bro it just made me feel happy around 1~2 hours after I saw my phone randomly automatically restart phone it self after that my wifi gone again same issue can't turn it on again Jesus Christ