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Suddenly SIM stop working

hifumi
Star I
So today suddenly my sim card stopped working. My phone isn't on aeroplane mode or anything like that. It has been 14 days since I bought this device also. I have tried rebooting the phone as well has factory reset, but nothing is helping. Does someone had/have a similar problem pls share me a fix to this issuse.
4 REPLIES 4

ChillyRide
Rising Star I
Change sim and test. If no go use warranty.

hifumi
Star I
ChillyRide

Change sim and test. If no go use warranty.


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it is under ASUS warranty, flipkart 10 days return has ended. so now i have to go to service center for this warranty? other then the device what else should i carry in case required

ReaperZ_Wolf
Zen Master I
hifumi

https://zentalk.asus.com/en/discussion/comment/174869#Comment_174869

it is under ASUS warranty, flipkart 10 days return has ended. so now i have to go to service center for this warranty? other then the device what else should i carry in case required


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You need to carry just the invoice received from Flipkart. Ensure that your phone serial number or IMEI number is mentioned there. Other than this the phone and the sim card which you have been using in it.
Wish you all the best for the process ahead.

ARP_ASUS
Community Legend II
Hi hifumi,
As per what Reaperzwolf shared those details are enough. Have you tried changing or swapping different SIM?
Run SMMI test to check for possible hardware issue:
How to Enter SMMI_TEST (test hardware)
Go to Calculator=>type " .12345+= "
you will be entered to SMMI_TEST
Do also have a check if your phone's software is updated.