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# Rog5 Wifi not working along with RGB light

Rog5-2021
Star I

After the update 33.0210.0210.229 my phone's wifi and back panel RGB ain't working it has been more than a week !! the phone lost its wifi detection capability and RGB lighting function on 13th September 2023 and till today the bug or whatever it is still remains I can't go to service centre as it is 100km away from my location and as I have seen other threads of similar problems I know I'll travel there they will keep it for few days I will go back again they will ask 40k saying my mother board is faulty and mother board costs around 12-14k but they will ask me 40k which I will not pay for obvious reason that the issue came after the update so not at all my fault and I think you people won't answer me or won't solve the problem you will say the same thing about mother board and all so I think I will have to file a case regarding this online , just wanted to inform team Rog before entering the puddle of Mud.

Screenshot_20230921-153632696.jpg

3 REPLIES 3

Sidis7
Star II

You wil not take any answer from asus..they dont care..i have many issues when i update to android 13(rog 5) and they delete all firmwares to downgrade..i will never buy again from asus.

Yes. They delete all downgrade software. Thats really cheap man. Android 13 really bad with rog phone 5.

Falcon_ASUS
Moderator
Moderator

@Rog5-2021 
The actual condition of your phone needs to be verified by the service center to determine this. Therefore, we would recommend you to send it for repair. 
The following is the contact information:
https://www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.