06-10-2023 10:13 PM
From 11th june 2023 wifi and hotspot stopped working, tried 5 time while restarting the device but no use.
06-11-2023 05:53 PM
Hi @Mohammed_Zaid1 ,
according to your problem, please refer to the following FAQ to try to troubleshoot your Wi-Fi problem first.
https://www.asus.com/support/faq/1006657/
Also, I have PM you for confirming Wi-Fi issue details.
Could you please check the PM inbox at the top right corner of the screen and kindly provide the requested information?
Thank you.
06-11-2023 11:58 PM
Hi @Aureliannn_ASUS ,
I have checked reg. The FAQ's, the router is working fine at my end as i am able to connect to other devices.
But in the ROG 5 mobile unable to connect, the wifi and hotspot itself is not working at all.
As for the details there are no message in PM, can you check and send it again.
06-12-2023 12:45 AM
Hi @Mohammed_Zaid1 ,
thanks for providing the information.
We have sent you messege, please kindly check the PM box.
Thank you.
06-12-2023 06:40 AM
Hi,
PF
Model name : ASUS_I005DA
product serial number : M4AIGF0032043HZ
Contact number : 9701146327
I guess the issue is after the update to Android 13 is occurring, can you look into that.
Thanks,