08-19-2021 09:42 AM
08-20-2021 01:13 AM
08-20-2021 01:39 AM
SkrueThanks for the intel man.This happened to me 2 weeks after buying the phone. Since Rog phones here in Dubai is unofficially released locally and can only be bought from online stores, luckily I bought from a reputable online site and an actual Global version(not tencent version). They took my phone for investigation, checked if i dropped the phone or was water damaged - after 6 days, i was given a new phone. I hope this is something Asus can fix.
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08-20-2021 01:41 AM
SkrueCongrats man. I am preety sure they won't give me a new place. Rather just fix the one I have.This happened to me 2 weeks after buying the phone. Since Rog phones here in Dubai is unofficially released locally and can only be bought from online stores, luckily I bought from a reputable online site and an actual Global version(not tencent version). They took my phone for investigation, checked if i dropped the phone or was water damaged - after 6 days, i was given a new phone. I hope this is something Asus can fix.
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08-20-2021 01:42 AM
CIGThis forum or any forum won't help to get your device fixed buddy. You have to contact your local service centre or call the tool free asus service number of your country.I had the same thing, the asus on the forum does not respond to this problem, and the asus in Israel does not want to change the device, this is a terrible service, I faced this for the first time, even Xiaomi has better service than asus .... basically now I will not buy not a single part asus, not a computer, not a phone
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08-20-2021 01:44 AM
Senku758Today I went to the service centre, on my device even the bootloader is not working so let's see what issue is with my device. Keep updates what happens to your device. So I can have some insight will do the same on this thread too.Same thing happened to yesterday.
My phone was dead when i woke up. So I put it on charging, when it was around 14%, I switched it on, It was acting normal until then, but after the rog logo flashed, it suddenly turned pitch black, not even charging LED was blinking.
It was a mini heart attack. I went to the asus service center, there were a little scratches on the phone, so they were telling me the display must be broken from inside, we have to open it and check. I am pretty sure, its not the display issue. becuz I had taken extreme care of it. and come on its gg victus dude.
But, the service center guy did something on my phone, and it went to the recovery mode like thing, i don't know what it was, but the display was working fine. So I guess, Its just a bad update, which was automatically installed overnight. But the service center guy, still insisted that he wants to open and check it, it was too fishy, but i had no option so I submitted the phone there. They will give me an update today.
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