Rog Phone 5 just stopped working all of a sudden

[reubenrox12]

Phone : Rog Phone 5
Warranty Status : Expired April 30 2022(Phone stopped working @ May 4th 2022)

Turned on my Phone backlight logo , 10 minutes later the phone just stopped working . Phone has not fallen down , No scratches and is in perfect condition .

Took it to Asus Service Centre Thrissur . As soon as I explained my problem and checked the warranty status , the agent asked me to pay a sum of 51,000 to replace the motherboard . The agent did not check my phone , as soon as I handed him my phone the amount is what I hear . They said that there is no other way but to pay the amount if I want to get it fixed .

What will a student in this situation do ? I gave it to a third party shop since the first Asus center declined to check out my phone . I asked to to check out what the problem is so that I can get to know what the problem is and then submit it back to a different Asus service center . It turned out the issue was with Motherboard and possibly the battery . (During the process the third party shop use a third party glue and lost 4 screws in the process)

Then took it back to Asus center and they said that they cannot do anything since it is out of warranty . Note : This happened in the first week in May 2022 . Now the reason they are given me is different .

Talked to a friend with the same device and he told me about Zentalk community and the hotline number I can call (which the first asus center I took it to did not provide me with) and then talked to a person and he asked me to submit the phone to a Asus center 4 hours from my place and I travelled a total of 8 hours to submit the phone .

NOW , they are saying the since it was opened by a third party they can only do this on a chargeable basis and now using that as an excuse . If the first Asus center had taken my phone to actually diagnose the problem in the first place I WOULDN'T HAD TO SUBMIT IT TO A THIRD PARTY STORE .

Contacted Asus hotline 4 times after that , every single agent said that I will be contacted within 72 hours and none of them called me .

I had a lot of hope for Asus , I understand that the the device is out of warranty but it was just a week out of warranty and the phone was in brand new condition , asking to pay an amount more than that of the phone seems ridiculous and that too even without checking the phone out before quoting such a ridiculous amount ???

Well this is going to be the last post I make on the matter , if there is anyone in this community who might be able to help me with this I would be in your debt .

[reubenrox12]

Hendra13 

That's exactly what happened with mine as well and they are asking me to pay an amount more than the phone itself to fix it and I am not going to do that . The issue is clearly with the manufacturer , but the after sales support they are providing is poor , I'm moving to Samsung or google pixel after this .

[Willjoe]

Rog Phone 5 just stopped working all of a sudden
First, check whether your Asus ROG Phone 5 Pro battery is working fine or not. To do that, Go to the phone dialer and type *#*#4636#*#* and dial. Now you can see that “Battery information.”
If your phone’s temperature is rising high, this may also be the reason for your phone’s sudden shutdown. Due to the phone’s heat, it may also damage your device components.
Don’t use bulky back covers; this may cause heating problems due to improper ventilation.
Make sure to check your phone Internal Storage has left some space. If not, then this can be the reason for unexpectedly powering off.
After applying the above steps, do a Factory reset on Asus ROG Phone 5 Pro if the problem continues. This will definitely solve your problems.

Regards,
Willjoe

[ASUS_Bot]

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