ROG AeroActive Cooler 6 Over-cooling prevention workaround?

[LaurelLParas]

Please tell us some basic information before asking for help:
Model Name: ASUS ROG Phone 5S Pro and AeroActive Cooler 6
Firmware Version: 31.0810.1226.128
Rooted or not: NOT
Frequency of Occurrence: just once for now.
APP Name & APP Version (If your issue relates to the app): N/A
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
My device is now overheating because the ROG AeroActive Cooler 6 restricted it's Frosty and Frozen modes for atleast 48 hours. Is there a workaround this? There was a few notifications that I managed to force the cooler to do Frozen mode but now it forced me to wait 48 hours (now at 41 hours waiting time) which is ridiculous.

[LaurelLParas]

@Titan_ASUSIt is still at 39 hours even though almost an entire day have passed.....

[FunBike31]

LaurelParas ,don't worry, there is no ASUS moderator on weekends

[LaurelLParas]

I just found out it is actually showing 2 different timers when I connect and disconnect the AeroActive Cooler 6.


Oh yeah it finally moved to 26 hours.

[LaurelLParas]

FunBike31

LaurelParas ,don't worry, there is no ASUS moderator on weekends

View post

@FunBike31 they really need to improve their customer service and after-sales support worldwide. In the Philippines people are actually turning to local unauthorized service centers instead of bringing their devices and products to the authorized ASUS Service Centers because of bad customer service, very long wait times and they mentioned very expensive charges for those without warranty.

[LaurelLParas]

Update it is now 21 hours left before I can use the Frosty and Frozen modes. LOL! Why is that timer moving so slow! I tried clearing Armoury Crate's data didn't solve the problem.


You need to fix that with a phone and cooler firmware update.