This widget could not be displayed.
This widget could not be displayed.
cancel
Showing results for 
Search instead for 
Did you mean: 

ROG 5 phone cannot power on

ayeptama
Star II
Please tell us some basic information before asking for help:
Model Name: ROG 5 phone
Firmware Version: 18.0840.2112.210
Rooted or not: not
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Hello my ROG 5 phone cannot power on any assist ?
this last picture before cannot power on sorry this picture about blurry bcs taken from my second phone
rusak.jpeg

4 REPLIES 4

rStar
Rising Star II
Check other related threads. you'll know preety soon what to do.
Welcome to the club. You're not the first probably won't be the last.

Irene2_ASUS
Zen Master I
Hi @ayeptama ,
If your device is still unresponsive your best bet is to bring it to your nearest ASUS Service Center to get your device check.

ayeptama
Star II
@Irene2_ASUS

I sent my phone to the service center today no enginer to check only customer service and they want me to wait for 5 days not limited with spare part available.
Im not understand I buy premium phone when get trouble no enginer directly check need 5 days for checking then need wait more for spare part avalibility
form2-jpg.jpg

ExodusCODM
Rising Star II
ayeptama

Please tell us some basic information before asking for help:

  1. Model Name: ROG 5 phone
  2. Firmware Version: 18.0840.2112.210
  3. Rooted or not: not
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

Hello my ROG 5 phone cannot power on any assist ?

this last picture before cannot power on sorry this picture about blurry bcs taken from my second phone

rusak.jpeg


ROG 5 phone cannot power on
Your motherboard will be replaced in the service centre. If you're unlucky , it may take around 14-20 days.