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Rog 5 not detecting headphone through headphone jack only

Please tell us some basic information before asking for help:
Model Name:ROG 5
Firmware Version:
Rooted or not:not rooted
Frequency of Occurrence: The phone is not able to detect any headphone when i plug in the jack this started to happen after i changed the theme from theme store
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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1 REPLY 1

ARP_ASUS
Community Legend II
Hi kunalkeshavamurthy.12,
Some steps you can try:
Software update - check if it isn't already done. Check the latest update on release notes section under zentalk
Check with an alternate earphones
Facrtory reset your phone once
Try safe mode
Run SMMI test to check whether this is a software/hardware issue
Visit Service center
Kindly visit the nearest service center:

Find Authorized Service Centre Locations - India | Official Support | ASUS India
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
Go to Calculator=>type " .12345+= "
you will be entered to SMMI_TEST