Rog 5 global edition 5g
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04-23-2021 06:39 PM - last edited on 01-16-2024 01:53 AM by ZenBot
Model Name:
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In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Hello People,
Just got my rog phone 5. It is the global edition. But why is 5g not working? It was working on my rog phone 3 global edition with tmobile. Are any of you having the same issue?
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04-25-2021 09:50 PM
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04-27-2021 03:24 AM
PunjabistylesNot really in ASUS control. They cannot fix this because its your mobile carrier that whitelists devices, if you're not on their whitelist you won't be able to connect, even tho you have a fully functioning 5G modem. Best course of action is to contact your mobile carrier and ask them to whitelist your device.I am only getting 4g on tmobile..is Asus going to fix this on a 1000 dollar global edition phone? Really pissed.
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04-27-2021 05:43 AM
DanishbluntThanks for your response, whitelist means to tell them ass my phone imea to their list?https://zentalk.asus.com/en/discussion/comment/164200#Comment_164200
Not really in ASUS control. They cannot fix this because its your mobile carrier that whitelists devices, if you're not on their whitelist you won't be able to connect, even tho you have a fully functioning 5G modem. Best course of action is to contact your mobile carrier and ask them to whitelist your device.
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04-27-2021 06:53 AM
PunjabistylesExacly that. Most carrier have whitelist due to people abusing 5g connection as broadbandhttps://zentalk.asus.com/en/discussion/comment/164395#Comment_164395
Thanks for your response, whitelist means to tell them ass my phone imea to their list?
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