Please tell us some basic information before asking for help:
Model Name: ROG 5
Firmware Version: Newest
Rooted or not: Unsure
Frequency of Occurrence: Very frequent
APP Name & APP Version (If your issue relates to the app): CODM
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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I purchased a brand new ROG 5 via your website 2 weeks ago, the phone is framing/lagging when I get into gunfights in CODM - I play competitively and it is really disappointing as I was so excited to use this phone.
I keep dropping frames from 55-60 fps to 15-25 fps at random times in the game, it seems to be when I'm screen recording but also has been when I'm not screen recording too.
I have cleared the cache of the screen recorder and the game center even though it is less than 2 weeks old, so there is enough storage. My settings are not using too much CPU, the phone is slightly overheating but I also have the fan which helps. But it is IMPOSSIBLE to play the game competitively when I drop 30 frames 5-10 times a game. Please help!
