Thank you for letting us know about this. Can you help us out and provide a log + video so our team can analyze the situation.
Please follow the below steps to enable the built-in log tool (Bug reporter).
1. Open “Calculator APP”
2. Enter “.19595+=”
3. Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues but you can find a list further down explaining each option in more detail.
4. After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5. Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored logfiles. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)
Which log type to use?
General cases = Issues with the UI and most general strange behavior in system or app
Phone, mobile networks and signal = Issues with phone calls or cell reception
Wi-Fi = Any issue where you have issues with your Wi-Fi
Bluetooth = Any issue involving bluetooth
Location = GPS issues
Sound, call audio and recording = If you experience issues with any type of sound quality