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Query Regarding Service

Star II
How much time does the Asus service center takes to repair Rog phone 5.
I have given my phone 10 days back and still they are saying that they have ordered the parts and it's on the way.
Can someone please help.

Community Legend II
HI Abhinil,
Apology for the same. Due to the current issue, the wait time may be a little more than expected. We are trying our best to fix the issue and repair time.

Star II
What issue..don't tell me corona..ur service center does not have spare parts? What kinda service center is this that you always need to order...and in 15 days the status is same "Ordered Spare Part".
Such a pathetic after service.

Star III
At least they are updating your RMA. My phone arrived at their US service center last thursday according to my UPS tracking number and my RMA still says its waiting for my device to arrive.

Rising Star I
I waited for a month, and then they sent me a phone with a crack on the back cover, again I have been waiting for 3 weeks for the asus to give a solution, this is the standard quality of the asus service ... I am already silent that they can send you by phone to ....... ...