Phone shutdown @battery just below 20%

[k_huat]

Please tell us some basic information before asking for help:
Model Name: rog phone 5
Firmware Version:
Rooted or not:
Frequency of Occurrence: everytime after the only first time I saw it works at battery 9%
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Is it normal for my rog 5 shutdown at battery level about just below 20%?
I saw my phone once works under 10% n it shows a red light notification when it reach 9%, after that I charge my phone everytime before it shutdown.
But recently my rog 5 shutdown at the middle I watch YouTube at battery level somewhere below 20% (everytime in last few days). I thought the battery might drained up coz by watching YouTube; but just now at the middle of replying zentalk my rog 5 shutdown again at battery level somewhere below 20% as well. Is this normal? It seems like I can only occupy the battery between 80-20% only? Thanks
My setting is dynamic n auto for refresh rate.
Ps: pls do not ask me to generate the log as I'm not well versed in tech stuff n I hv no time for it.

[ZT-6ba223c6]

You could try to re-calibtrate your battery.
However it's kinda strange to ask for help but "refuse" to answer questions / provide more info from the very beginning 😅
So I guess since you have "no time" to deal with it or fix it you can just return it to the service center.

[k_huat]

ZT-6ba223c6

You could try to re-calibtrate your battery.

However it's kinda strange to ask for help but "refuse" to answer questions / provide more info from the very beginning 😅

So I guess since you have "no time" to deal with it or fix it you can just return it to the service center.

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@ZT-6ba223c6
May I know how to recalibrate the battery?
Fyi, I'm not refuse to answer questions but my experience with Asus moderator is that they will just ask me to send log every single time I post a issue (as if all issue need to generate a log n that's the only way Asus to investigate my issue, that's what I felt for Asus support). Instead I got better help from other user in zentalk rather than Asus support n got one of my previous issue solved with several discussion with the user without a log. That ps in my previous statement meant for Asus support. I stated no time coz I'm not well versed in technical stuff in phone n it took me hours to generate the log. Asus mod will know when they read my post.
For further info I charge up to 80% everytime for battery care n the battery drained straight away to 0% n shutdown from somewhere just below 20%. Thanks

[Irene2_ASUS]

Hi @k_huat,
Regarding how to calibrate your battery if device turns of before reaching 0% you can do as following:
Step1: go to "Settings" > "Battery" > "Battery Care"> "Select charging limit"> "Move bar to 100%"
Step2:Plug in AC charger to charge battery to 100%
Step3:Normal use until capacity of battery decrease to 0%
Step4:Do Step 2 again to charge battery to 100 %

[k_huat]

Irene2_ASUS

Hi @k_huat,

Regarding how to calibrate your battery if device turns of before reaching 0% you can do as following:

Step1: go to "Settings" > "Battery" > "Battery Care"> "Select charging limit"> "Move bar to 100%"

Step2:Plug in AC charger to charge battery to 100%

Step3:Normal use until capacity of battery decrease to 0%

Step4:Do Step 2 again to charge battery to 100 %

View post

@Irene2_ASUS
Thank you so much!