Paid themes

[Krishnakanth]

Hi Team,

Recently I did factory reset on my ROG5S when I try to apply my previous purchased themes it ask me to pay for theme, I can only see the Asphalt theme download but othere themes which I purchased like Mechanic chrome and cyber fantasy by pixel jeff themes asking to purchase it again.

Phone:ROG 5S

Firmware: I do not see the firmware number under hardware information.

Non rooted

Themes: Mechanic chrome and Cyber fantasy by pixel jeff

Please check and advise.

Regards,

Krishna.

 

 

[tochmi]

I'm going to keep answering you because I want to. I see that it is critical for you and I try to help others who may have this problem. You don't. 

To have a personalized support I would contact Asus technical support, not here. 

Thinking about your problem, have you continued with the purchase? Just before you pay is when you verify If the account has made the purchase and the Download button appears, and do not pay. 

[Krishnakanth]

Hi 

If you want to answer then apply logic to you response..

Will be contacting support