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My Rog 5 phone dead two times now in a single year, they told the service will be chargeable?pls hlp

Star I
Please tell us some basic information before asking for help:
Model Name:
Firmware Version:
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


Star I
I purchased a ROG 5 phone in September 2021, and in February 2022, it got completely dead.
So they replaced my old phone with a new one and assured me that the problem would not occur with the new phone, and it also comes with a one-year Inbox warranty.

In November 2022, my exchanged new phone was also dead with a similar motherboard issue, and when I approached the Asus service center, they told me your phone was not under warranty.
and all the services will be chargeable.

I done nothing wrong; how is this fair to pay for a manufacturing flaw.
and now I must pay more.
If my new phone comes with a 1-year warranty card, why isn't that warranty extended?

In one Year two rog 5 premium phone are dead, lost two times my whole data.

Hello, Addroc.
We apologize for any inconvenience this may cause.
Please DM with the serial number and help confirm the details.
Thank you.