My phone dies at obout 40%

[Fredrik910402]

Please tell us some basic information before asking for help:
Model Name:
Firmware Version:
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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ROG Phone 5s
31.0810.1226.91
Not roated

My phone just die after 40% i turn off imedetly, Always charge it to 100% . Lock at my screenshot above

[k_huat]

k_huat

Please tell us some basic information before asking for help:

1. Model Name: rog phone 5
2. Firmware Version:
3. Rooted or not:
4. Frequency of Occurrence: everytime after the only first time I saw it works at battery 9%
5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Is it normal for my rog 5 shutdown at battery level about just below 20%?

I saw my phone once works under 10% n it shows a red light notification when it reach 9%, after that I charge my phone everytime before it shutdown.

But recently my rog 5 shutdown at the middle I watch YouTube at battery level somewhere below 20% (everytime in last few days). I thought the battery might drained up coz by watching YouTube; but just now at the middle of replying zentalk my rog 5 shutdown again at battery level somewhere below 20% as well. Is this normal? It seems like I can only occupy the battery between 80-20% only? Thanks

My setting is dynamic n auto for refresh rate.

Ps: pls do not ask me to generate the log as I'm not well versed in tech stuff n I hv no time for it.

Phone shutdown @battery just below 20%

Refer above conversation n hope this is helpful

[Mattias_ASUS]

Sounds like the Battery needs some calibration!
I'm gonna do just a little copy paste here ;D
Step1: go to "Settings" > "Battery" > "Battery Care"> "Select charging limit"> "Move bar to 100%"
Step2: Plug in the AC charger to charge the battery to 100%
Step3: Normal use until the capacity of the battery decrease to 0%
Step4: Do Step 2 again to charge the battery to 100 %

[ASUS_Bot]

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