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Bought a Paid theme but no download button

Ihrz
Star II
Please tell us some basic information before asking for help:
Model Name: Rog Phone 5
Firmware Version:
Rooted or not: No
Frequency of Occurrence: Rare (First time)
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Credits was deducted but no download button. No purchase history too. Please advise. Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions

ronald1985
Community Legend I
Ihrz

Please tell us some basic information before asking for help:

  1. Model Name: Rog Phone 5
  2. Firmware Version:
  3. Rooted or not: No
  4. Frequency of Occurrence: Rare (First time)
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

Credits was deducted but no download button. No purchase history too. Please advise. Thanks!


Bought a Paid theme but no download button
As per post by an ASUS moderator, they are issuing a fix in the next FOTA:
AnwarPH

Please tell us some basic information before asking for help:

  1. Model Name: rog5
  2. Firmware Version:
  3. Rooted or not: not
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to the information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

I purchased a theme Asphalt 9 it is already charged to my gcash account and paid but unfortunately I cant download the theme.

Please see attached image.

screenshot-20220115-160333549.jpg


ROG 5 THEME ASPHALT 9 PURCHASE ERROR PLS HELP

View solution in original post

3 REPLIES 3

ronald1985
Community Legend I
Ihrz

Please tell us some basic information before asking for help:

  1. Model Name: Rog Phone 5
  2. Firmware Version:
  3. Rooted or not: No
  4. Frequency of Occurrence: Rare (First time)
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

Credits was deducted but no download button. No purchase history too. Please advise. Thanks!


Bought a Paid theme but no download button
As per post by an ASUS moderator, they are issuing a fix in the next FOTA:
AnwarPH

Please tell us some basic information before asking for help:

  1. Model Name: rog5
  2. Firmware Version:
  3. Rooted or not: not
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to the information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

I purchased a theme Asphalt 9 it is already charged to my gcash account and paid but unfortunately I cant download the theme.

Please see attached image.

screenshot-20220115-160333549.jpg


ROG 5 THEME ASPHALT 9 PURCHASE ERROR PLS HELP

Ihrz
Star II
Thank you @ronald1985

Gustav_ASUS
Community Legend III
// Closing thread. Please refer to the thread linked by @ronald1985 instead.