ASUSROG5 Built-in Theme

[KhShen]

Please tell us some basic information before asking for help:
Model Name:ROG 5
Firmware Version:
Rooted or not: NOT
Frequency of Occurrence: Bought the theme cant download it.
APP Name & APP Version (If your issue relates to the app): Built in theme store
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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I bought the theme yesterday I've tried rebooting the phone tried everything and it still shows error until now. I contacted the developer but havent got any answer from them until now! Is ASUS customer service this terrible?

[PATSINKI]

Hi @Irene2_ASUS,
I'm also having this kind of problem. I just bought the same theme in the Theme Store but I didn't received it and it doesn't appear on my Purchased History. I will appreciate your prompt response. Thank you.

[Irene2_ASUS]

Hi @PATSINKI
Please check your inbox I will send you a PM to request you some further details.

[PATSINKI]

@KhShen Sir may I know if you already solved the issue? I need help on the same issue. No resolution from them as of the moment.

[AnwarPH]

Hi,
I'm also having this kind of problem. I just bought the same theme in the Theme Store but I didn't received it and it doesn't appear on my Purchased History. I will appreciate your prompt response. Thank you.

[AnwarPH]

Please see attached file. I bought it earlier today but I can't download it nor see it to my Purchased Theme.