10-02-2023 06:20 AM
i have ROG 5S it goes suddenly hang in screen after it got switched off after that i tried to on it but it doesn't work
so i sended it to Jammu service center thay told me u have to change motherboard of ur phone so i told them change it
after changing the board it was mostly heating over 50° + so called the asus customer care the did respond me
now after 3 months of replacing motherboard im facing the same problem screen off and all that ..
now i goes to serve centre again i just told them check my phone what is the issue thay just told me u have cpu issue .
after that i told them is ther any repair part on motherboard they said yes . after that i show them slip of replacing of motherboard thay are refusing it now ..
they are asking me u repaired it outside...
is there any solution please 🥺🥺 tell me
10-02-2023 06:07 PM
@AtharReshi
I have sent you a message; please provide your mobile phone's serial number through the message. I will request our local service team to perform further verification. Thank you.
10-02-2023 11:33 PM - last edited on 10-03-2023 06:59 PM by Falcon_ASUS
M9AIGF008******
10-03-2023 07:39 PM
@AtharReshi
I have forwarded the information to the relevant department.
We will keep you updated and your consideration will be very much appreciated.
10-04-2023 07:38 PM
M9AUGF008512V75