Please tell us some basic information before asking for help:
Model Name: Rog Phone 5
Firmware Version: I don't know
Rooted or not: NO
Frequency of Occurrence: Once
APP Name & APP Version (If your issue relates to the app): Not an app
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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If the solution is to go to Asus service center and replace a motherboard. I want refund. This is a waste of time.