This widget could not be displayed.
This widget could not be displayed.
cancel
Showing results for 
Search instead for 
Did you mean: 

ASUS!HELP!

Idk
Star III
Please tell us some basic information before asking for help:
Model Name:Asus Rog Phone 5
Firmware Version:18.0840.2112.210
Rooted or not:No
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
My phone had those issues which everyone have,the wifi/hotspot stopped working and shortly after the phone died and never worked again.Sent it to the service center,the motherboard got replaced and I got my phone back after 2 weeks.
After I turned on the phone,I saw that the armoury crate version that I have is not for the normal Rog phone 5(the one with the rog logo on the back,that I own) ,it is for the Rog Phone 5 Pro(the one with the screen on the back).
I also tried to use the fingerprint,but it didn't work at all.I did a test on the calculator using ".12345+="and it says that the fingerprint is working.
I think they installed a wrong firmware version on my phone and thats why the fingerprint and the rgb is not working.
I attached some pictures,explaining my issues much better
ASUS. ARE YOU GOING TO PLEASE ANSWER ME?THIS IS THE THIRD TIME IM ASKING FOR HELP BUT NONE OF THE MODS REPLY.
3 REPLIES 3

Idk
Star III
Cant attach the screenshots for some reason
screenshot-20211027-132623600.jpg
screenshot-20211027-132633792.jpg
screenshot-20211027-133355948.jpg
screenshot-20211027-133409084.jpg
received-858020611573168.jpeg

Roystoys
Zen Master III
Idk

Cant attach the screenshots for some reason

screenshot-20211027-132623600.jpg

screenshot-20211027-132633792.jpg

screenshot-20211027-133355948.jpg

screenshot-20211027-133409084.jpg

received-858020611573168.jpeg


View post
Don't hold your breath

Falcon_ASUS
Moderator
Moderator
Idk

Please tell us some basic information before asking for help:

  1. Model Name:Asus Rog Phone 5
  2. Firmware Version:18.0840.2112.210
  3. Rooted or not:No
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

My phone had those issues which everyone have,the wifi/hotspot stopped working and shortly after the phone died and never worked again.Sent it to the service center,the motherboard got replaced and I got my phone back after 2 weeks.

After I turned on the phone,I saw that the armoury crate version that I have is not for the normal Rog phone 5(the one with the rog logo on the back,that I own) ,it is for the Rog Phone 5 Pro(the one with the screen on the back).

I also tried to use the fingerprint,but it didn't work at all.I did a test on the calculator using ".12345+="and it says that the fingerprint is working.

I think they installed a wrong firmware version on my phone and thats why the fingerprint and the rgb is not working.

I attached some pictures,explaining my issues much better

ASUS. ARE YOU GOING TO PLEASE ANSWER ME?THIS IS THE THIRD TIME IM ASKING FOR HELP BUT NONE OF THE MODS REPLY.


ASUS!HELP!
@Idk
I have sent a message to you, please check.
Thank you.