Aeroactive fan causing phone to restart

[keronbwan]

So I got my fan a few days ago and I love the use of the extra buttons. But if I lock the phone or the screen times out it causes the phone to freeze up for a minute or so then restart. But no issues if I take the fan off before locking the phone. Asus customer service just says to try a factory reset but I don't want to deal with getting everything back on it. Anyone have an idea of what I can look at?

[kastets]

After following these steps, if the issue persists, it's advisable to contact Asus customer service or visit an authorized service center for further assistance. They can perform more in-depth diagnostics and provide tailored solutions to address the problem with your phone freezing and restarting when the fan is attached. Additionally, they may have access to specialized tools or firmware updates that can help resolve compatibility issues or software glitches causing the issue. Don't hesitate to reach out to them for expert support in resolving this frustrating issue with your device.

[Elizabethweed]

It appears that the fan you've recently acquired adds extra functionality through its buttons, which you find useful. However, you've noticed that when your phone locks or the screen times out while the fan is connected, it causes the phone to freeze for about a minute before restarting. Interestingly, removing the fan before locking the phone prevents this issue. Asus customer service has suggested a factory reset, but you're hesitant due to the hassle of reinstalling everything. You're seeking suggestions on what else you could try to address this problem without resorting to a factory reset.