Twinview dock no display

[Razgriz]

Please tell us some basic information before asking for help:
Model Name: rog phone 3
Firmware Version: 18.0410.2201.196
Rooted or not: not
Frequency of Occurrence: always
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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i just want to use my twinview after one or two months not using it, but i found it wont show display..
volume button n headset jack works, power button not, n when i close it wont lock my phone..
there is notification "charging device via usb" or something like that..
no display/charging menu, no vibration when connected, no twinview dock on hardware info..
i use twinview dock II from my old rog phone II btw..

@Anders_ASUS @Gustav_ASUS , sorry for tagging u, guys..
i really need ur help, n i hope this is just a bug on firmware because for last 2 months we got some updates, right?
i tried to search for this issue too, i got this same issue thread in a11 beta forum n that is because its in early beta ver which is mobile desktop dock n twinview dock is still not supported..
thx..

[BPM]

Razgriz

https://zentalk.asus.com/en/discussion/comment/206779#Comment_206779

Is yours works fine now with latest phone update? Mine works fine before, one or two months ago..

N yes, iirc update for twinview n any other accesories is only once when first connected to phone, no any update until now..cmiiw

I always charge it to full whenever i want to store it again..Yesterday when i try it, i though maybe battery drained?

I try to charge n it shown red led which is charging, but after charging a while n try to connect it again, it still wont show anything..

Thx for suggestion tho..I hope mine not broke or else..I dont have any other phone or twinview to try..😑

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Yeah, I just got it in the mail a couple of days ago. I'm assuming it was still using the original firmware since it was still in the original shrinkwrap. My phone is on the .196 update, too. It took awhile to update the TwinView Dock, which is why I'm assuming the age of the firmware.
Hopefully, ASUS has some way to troubleshoot it, though.

[Razgriz]

Hmmmm..I try to charge for maybe 2 hrs n i dont see it go full, bottom side not even warmed while charging..
Should i try to open it n disconect its battery to "reset" it? But i dont find any tutorial how to open it..
Yes, there is screws under those rubber..but idk if there is any more hidden screw elsewhere like under label etc.. 😑

[Razgriz]

Welp, already open it up, unplug n plug battery again, but still not working 😂

[Razgriz]

Holy . . . . .
Its working now! 😂😂😂


But something strange tho..charging from twinview so slow, always below 1 ampere..when i plug my charger to twinview, it goes up more than 2 ampere.. 😑

[Razgriz]

After reassembly it, i wont work again..duh..😑
I try to redo what i did before but still not working..
But at least now i know this is hardware failure..