Twinview dock no display

[Razgriz]

Please tell us some basic information before asking for help:
Model Name: rog phone 3
Firmware Version: 18.0410.2201.196
Rooted or not: not
Frequency of Occurrence: always
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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i just want to use my twinview after one or two months not using it, but i found it wont show display..
volume button n headset jack works, power button not, n when i close it wont lock my phone..
there is notification "charging device via usb" or something like that..
no display/charging menu, no vibration when connected, no twinview dock on hardware info..
i use twinview dock II from my old rog phone II btw..

@Anders_ASUS @Gustav_ASUS , sorry for tagging u, guys..
i really need ur help, n i hope this is just a bug on firmware because for last 2 months we got some updates, right?
i tried to search for this issue too, i got this same issue thread in a11 beta forum n that is because its in early beta ver which is mobile desktop dock n twinview dock is still not supported..
thx..

[BPM]

It sounds like it could be the result of a firmware update being needed, or a failed update that happened previously? Not sure how to test things on the Dock.
Somewhat related: I had just bought another TwinView Dock 3 off of eBay (still in original shrinkwrap) after I broke my first one (it slipped out of my hands and cracked the screen). As it was never used, it needed a firmware update when I first connected it to my phone. Since it's working fine after that update, my best guess is yours had a botched update.

[Razgriz]

BPM

It sounds like it could be the result of a firmware update being needed, or a failed update that happened previously? Not sure how to test things on the Dock.

Somewhat related: I had just bought another TwinView Dock 3 off of eBay (still in original shrinkwrap) after I broke my first one (it slipped out of my hands and cracked the screen). As it was never used, it needed a firmware update when I first connected it to my phone. Since it's working fine after that update, my best guess is yours had a botched update.

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Is yours works fine now with latest phone update? Mine works fine before, one or two months ago..
N yes, iirc update for twinview n any other accesories is only once when first connected to phone, no any update until now..cmiiw

I always charge it to full whenever i want to store it again..Yesterday when i try it, i though maybe battery drained?
I try to charge n it shown red led which is charging, but after charging a while n try to connect it again, it still wont show anything..

Thx for suggestion tho..I hope mine not broke or else..I dont have any other phone or twinview to try..😑

[miryugaming]

firmware bug?? sorry i dont have twindock...

[Razgriz]

miryugaming

firmware bug?? sorry i dont have twindock...

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I really hope its just phone's firmware bug, not hardware issue..