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Screen recording issue is back on latest ver of blue archive

Razgriz
Rising Star II
Please tell us some basic information before asking for help:
Model Name: rog phone 3
Firmware Version: 31.0210.0210.230
Rooted or not: not
Frequency of Occurrence: always
APP Name & APP Version (If your issue relates to the app): blue archive
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Recording issue is back after yesterday's update of blue archive..
It already fixed last year on firmware below, but now its happening again
Admin

【Version】

18.0410.2111.182

【Model Name】

ROG Phone 3 ZS661KS

【Release Date】

2021/12/06

Since the server pushes update notice to different serial numbers by batches, it may take some days for you to receive the FOTA notice. Thanks for your patience. You may tap “System updates” in [Settings] >[System] to check if there is new firmware available. Or, you can also try to manually update firmware by referring to the following link.

How to update firmware on my phone?

【Release Note】

  1. Updated Android security patch to 2021-11
  2. Fixed issue with screen recording while playing the game “Blue Archive”

[211105] ROG Phone 3_ZS661KS_WW_18.0410.2111.182

25 REPLIES 25

Razgriz
Rising Star II
Mattias_ASUS

Hello!

I have gotten a reply from the R&D team and to look further into the matter they need some logs, I would greatly appreciate it if any users with this issue could help create a log and send it to me as a PM so I can forward it directly to the team 🙂

Please follow the below steps to enable the built-in log tool (Bug reporter).

1.  Open “Calculator APP”

2.  Enter “.19595+=”

3.  Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.

4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.

5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".

6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.

Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)


View post
Ok..
I sent u my log file on message..
Thx, man..

Mattias_ASUS
Moderator
Moderator
Razgriz

https://zentalk.asus.com/en/discussion/comment/225889#Comment_225889

Ok..

I sent u my log file on message..

Thx, man..


View post
Thanks! Much appreciated 😄

Mattias_ASUS
Moderator
Moderator
Razgriz

https://zentalk.asus.com/en/discussion/comment/225889#Comment_225889

Ok..

I sent u my log file on message..

Thx, man..


View post
Hi bro!
I got a question from R&D and they ask if this happens even with a third party recorder app or is it only with the internal one.
And if you can possibly try one 🙂

Razgriz
Rising Star II
Mattias_ASUS

https://zentalk.asus.com/en/discussion/comment/225896#Comment_225896

Hi bro!

I got a question from R&D and they ask if this happens even with a third party recorder app or is it only with the internal one.

And if you can possibly try one 🙂


View post
Hi, man..
Sorry for late respond..
I try 3rd party recorder like u guys suggest, n yes, it still happen..
N i just realized, whenever i minimize, open notification or use floating window, sound from game will be gone..
Kinda curious is it problem from game itself or only on this phone?

Mattias_ASUS
Moderator
Moderator
Razgriz

https://zentalk.asus.com/en/discussion/comment/229015#Comment_229015

Hi, man..

Sorry for late respond..

I try 3rd party recorder like u guys suggest, n yes, it still happen..

N i just realized, whenever i minimize, open notification or use floating window, sound from game will be gone..

Kinda curious is it problem from game itself or only on this phone?


View post
Hey! no probs!
Regarding those things?... Might be that the sound is taking priority on the external window but I'll take a look at it.
Which 3rd party recorder did you use btw?