Rog Phone 3 stopped charging with company provided charger (no physical damage)

[vasanthbalachan]

Please tell us some basic information before asking for help:
Model Name: rog phone 3
Firmware Version: 17.0823.2009.99
Rooted or not: No
Frequency of Occurrence: constant
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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hi there, here's another frustrating experience from ASUS.

here is the situation:
phone purchased on nov 5
everything working fine until December 2nd
phone not charging using company provided charged from Dec 3rd
tried restarting, didnt work
tried factory reset, didnt work
phone not charging with a spare samsung charger either
but phone charges if i connect to laptop with the company provided type c cord
no information anywhere on the internet on how to resolve (similar discussions were closed on this forum)
call center: totally unaware of this issue and giving very noob advice like switch off/on and/or trying to diagnose the situation without understanding the concern
service center unreachable (bangalore)
unable to return phone because product return window has expired
So basically, after spending more than $750, im stuck with a brick that requires 8 hours to fully charge each time and no support anywhere on the service center, customer care or retailer.
I have never in the past heard of such an issue with any phone (let alone experience it)
Appreciate speedy support on this matter

Regards,
Vasanth

[Swadesh]

Can you send me that apk please?
@vasanthbalachandhran

[vasanthbalachan]

im not sure if its ok to do this but here you go. i feel confident this will work for you even though it didnt for me.
// Attached file removed

[ux]

Hi,
Similar issue here with a ROG 3, not rooted, Latest firmware.
I was playing and ignored the battery warning (10% left) as I was about to charge it. I didn't plug it in time, and the phone battery died. Less than a minute after that, I plugged the phone into the charge, but nothing is happening. I have had to safe boot for the phone to start to charge. It wouldn't charge the phone without this manip. If that happens to you, give it a try.

[Gustav_ASUS]

@vasanthbalachandhran Sorry to hear that. I will send you instructions on how to log your device. Check your inbox.

[tvnaymad]

@Gustav_ASUS could you please send me the fix in private message too ? I have the same problem with my phone shows "+ +" and it doesnt charge