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Rog Phone 3 stopped charging with company provided charger (no physical damage)

Please tell us some basic information before asking for help:
Model Name: rog phone 3
Firmware Version: 17.0823.2009.99
Rooted or not: No
Frequency of Occurrence: constant
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
hi there, here's another frustrating experience from ASUS.

here is the situation:
phone purchased on nov 5
everything working fine until December 2nd
phone not charging using company provided charged from Dec 3rd
tried restarting, didnt work
tried factory reset, didnt work
phone not charging with a spare samsung charger either
but phone charges if i connect to laptop with the company provided type c cord
no information anywhere on the internet on how to resolve (similar discussions were closed on this forum)
call center: totally unaware of this issue and giving very noob advice like switch off/on and/or trying to diagnose the situation without understanding the concern
service center unreachable (bangalore)
unable to return phone because product return window has expired
So basically, after spending more than $750, im stuck with a brick that requires 8 hours to fully charge each time and no support anywhere on the service center, customer care or retailer.
I have never in the past heard of such an issue with any phone (let alone experience it)
Appreciate speedy support on this matter


Rising Star I
I feel you man..same here.. wasted

@PH wow! so there's no resolution to this? have you tried visiting a service center? what do they say?

Community Legend III
@vasanthbalachandhran Have you tried with another cable as well?
I'm sending you a potential fix via PM, but if that does not work I'd like to collect a device log so our engineers can take a closer look.

@Gustav_ASUS just some more context before i respond to you.
Yesterday, later in the day after switching multiple chargers and cords (to figure out the source of the issue), i suddenly noticed the ++ sign on the battery while charging from my laptop. In battery settings it said 'quick charging'. I had no idea what i did differently and I switched back to the original rog 3 charger and it was quick charging (yay!)
Tried connecting multiple times to the charger during the day to ensure it wasnt a one-off thing and each time i was able to charge. When i woke up in the morning today however, the same issue was back (rog charger not charging the phone). It was mind boggling as i dont know what changed overnight.
Going through the discussion board on similar topics, I was hoping for Gustav to respond. And he did. And how!
Gustav - Your solve worked for me. After downloading the apk file and running in the phone switched off. When i rebooted i was (and still am) able to quick charge.
I feel like this solve should hold but i will swing back in a day or two and update you if it isnt.
Quick question for you: have you seen instances of where this solve has worked but the issue returns somewhere down the line?