Rog phone 3- receiving calls issue

[ncha2721]

Hi,
Please fix this problem via firmware update.
Not able to hear receiving calls unless it's on speaker.When not on speaker,Can not hear other person but other person can hear me over the phone.
Going to settings and adjusting the call volume doesn't seem to work either.

[umijaanu_cn]

Hi Folks
I'm using tencent version of Asus ROG phone 3 and having incoming calls issue. I can't hear other person voice, the problem is only on the incoming calls, I have no issue on outgoing calls. Is there any workaroud or fix for the problem.

[phoenix777]

umijaanu.cn

Hi Folks

I'm using tencent version of Asus ROG phone 3 and having incoming calls issue. I can't hear other person voice, the problem is only on the incoming calls, I have no issue on outgoing calls. Is there any workaroud or fix for the problem.

View post

I have the same issue on the same Tencent version of Asus ROG phone 3 (12GB + 256GB) in Australia on Vodafone.
Any help or suggestions are appreciated.

[Skrue]

I had the very same issue when I first got the phone. Sadly, the only way for me to get it fixed was to do a factory reset and go through all the trouble of logging back in to apps and restoring my data on the phone. Nevertheless, it worked after that. So after the factory reset, test if the phone works, receiving calls, receiving messages, internet data, etc. before you restore your apps and data

[phoenix777]

phoenix777

https://zentalk.asus.com/en/discussion/comment/137691#Comment_137691

I have the same issue on the same Tencent version of Asus ROG phone 3 (12GB + 256GB) in Australia on Vodafone.

Any help or suggestions are appreciated.

View post

As I can't post links, I've included the links in the attached text file
I managed to resolve the issue by manually updating to the latest firmware (17.0823.2009.98), by dowloading from the link at the bottom of the page in Link 1 (attached file)
then copying it to the root of my phones internal storage and rebooting, as detailedin the instructions in Link 2 (attached file)
I've been running the latest firmware for nearly a week and have not encounterd the issue (or any other problems) since updating. Hope this helps others to resolve their issues

[dimplesgerodias]

Same problem here. Can't hear anything (recipient as well) when receiving calls. So disappointed.