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ROG Phone 3 not charging with original charger. I think it is a software problem not fixed w/update

hrcamacho888
Star I

Please tell us some basic information before asking for help:
Model Name: ROG Phone 3
Firmware Version: 17.0823.2009.99
Rooted or not: No
Frequency of Occurrence: Always
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I have tried the original brick and cable and it can charge other phones.
Does not charge with original ASUS charger.
Initially was able to use the Samsung fast charger but after update does not work either. Only the Huawei charger works at least even if not fast.
Screen shows the phone is charging but it actually is discharging and the charge percentage is getting lower.
I just bought this phone yesterday. It is brand-new. Please help.


14 REPLIES 14

pradeep03_pk
Star II
@hrcamacho888 @Gustav i also have the same problem, can anyone help me with this issue?

hrcamacho888
Star I
@Gustav_ASUS Thanks so much!

hrcamacho888
Star I
pradeep03.pk

@hrcamacho888 @Gustav i also have the same problem, can anyone help me with this issue?


View post
Gustav helped 🙂

I have the same problem, forced to charge with an old charger. Anyone know how to fix this?

hrcamacho888
Star I
@cedric.grenet.1994 Gustav was able to help me