ROG phone 3 is not getting charged from its own original charger and data cable

[harshooo143]

Please tell us some basic information before asking for help:
Model Name: ASUS ROG 3
Firmware Version: 17.0823.2012.131
Rooted or not:Not
Frequency of Occurrence: Everytime
APP Name & APP Version (If your issue relates to the app):

Asus ROG 3 phone is not getting charged from its own original charger and data cable. Whereas if i use other charger or data cable of any company it is getting charged.
It clearly means that issue is not with the hardware of the Phone's port, It is clearly a software issue.
Please provide fix asap or any work around on the fly with original charger.

[ADH]

Gustav_ASUS

@harshooo143 I will send you a potential fix via PM. Check your inbox. 🙂

For others that might be wondering: This issue was patched a while back thanks to a log from Zentalk, and so shouldn't affect users on a large scale.

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Thanks for clearing ❤️

[mitchy_3000]

Gustav can you help with the same issue as well? My phone is not charging with it's original charger but it does with other charger

[vaswanitarun]

Gustav_ASUS

@harshooo143 I will send you a potential fix via PM. Check your inbox. 🙂

For others that might be wondering: This issue was patched a while back thanks to a log from Zentalk, and so shouldn't affect users on a large scale.

View post

I am also facing same issue could you please send me the solution

[harshooo143]

@Gustav_ASUS

Its been a long since i am awaiting for a response? Please hep. it is very embarrassing to use phone in such a condition and very very tough too. It is still not getting charged from its own original charger.