This widget could not be displayed.
This widget could not be displayed.
cancel
Showing results for 
Search instead for 
Did you mean: 

ROG Kunai 3 USB Mode random disconnect!

rogeriskira
Rising Star I
Please tell us some basic information before asking for help:
Model Name: ROG Phone 3
Firmware Version: .99
Rooted or not: Not
Frequency of Occurrence: During Gaming with ROG Kunais 3
APP Name & APP Version (If your issue relates to the app): Still testing but noticed while playing Rockman X Dive
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I paired my Kunai's with bluetooth and this doesn't seem to happen on bluetooth mode but while testing USB mode with the bumper on my ROG Phone 3. I noticed that randomly while playing Rockman X Dive my controller will disconnect (Green LED turns off and turns back on). When I first connected the controller the update firmware box appeared and I clicked update and it quickly disappeared not letting me know if everything went well. Then it asked for another update which I did and the same thing happened. SO not sure the firmware version or how to check.

I noticed after rebooting it didn't happen for a while but it did happen again. I checked the physical connection and it is really tight and secure. It just seemed to happen randomly.
48 REPLIES 48

Sora_Synn_Gamin
Star III
Mine has progressively gotten worse. Now it barely connects when connecting it all together in USB mode. And when it does work, it's only briefly before disconnecting again and it refuses to turn back on. Gonna have to take it to a repair center and get it fixed when I'm able. Such a disappointment. Too expensive (for me) to have it broken straight out of the box.

Gustav_ASUS
Community Legend III
@rogeriskira @Sora Synn Gaming Sorry about that! The team has been away for Lunar New Year but I'll give you an update as soon as I can.

cielruby
Star I
So any updates yet? Should I send it back, or leave it like this?

henrysrawr
Star I
Gustav_ASUS

@rogeriskira @Sora Synn Gaming Sorry about that! The team has been away for Lunar New Year but I'll give you an update as soon as I can.


View post
Hi, I have the same problem.

When you have the solution could you place it here, please

lan61t
Star III
hendrayoseffa

https://zentalk.asus.com/en/discussion/comment/138662#Comment_138662

16077408622224015303043295816399.jpg

What happened to my kunai? My right kunai has vff.ff.ff firmware


View post
I have the same problem, and the right controller doesn’t work right now.
i can’t connect using Bluetooth as well