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ROG Cetra II type C

Please tell us some basic information before asking for help:
Model Name: Asus_I003DD
Firmware Version:
Rooted or not: not rooted
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

Hi, I have bought ROG cetra II Type C for my ROG 3 phone, unfortunately my device is not recognizing the cetra II, I have tried on both USB-C ports but it doesn't work. Although when I connect my cetra II, the lights on both earbuds turns on but there is no sound.

Is it related to my software version ?
I have tencent edition of ROG 3.

Please help.


Why my phone is charging the connected ROG Cetra II ?