rog 3 volte not functioning after update android 12 (31.0210.0210.230) not rooted

[peysal92]

Please tell us some basic information before asking for help:
Model Name:
Firmware Version:
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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[eqlmhrheqlm]

GT500

https://zentalk.asus.com/en/discussion/comment/219978#Comment_219978

Is your cellular carrier one of the ones that was effected?

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don't think so, because have not had any problem after updating

[javcarbe]

Katie represents Asus for customer service she should know before answer that, or at list contact someone before any answer... Sorry I work for customer service and the customer always is first.
Thanks

[chaoticusrex]

I've been in customer support for 15+ years and never have I ever told a customer.
I'm sorry about your issue, I clearly know nothing about the issue, but I'm sure if you buy another of our products you'll be satisfied.

Who in their right mind says sorry we can't fix your issue and thinks the customer will buy another product from you.
In search of incredible. Wow really in search of incredible profits and incredibly poor customer service.
I've owned multiple Asus products over the years from motherboards to graphics cards to monitors. And of course I hopped in on a phone. Their hardware specs are good any quality control issues are handled in a reasonable fashion. For example the motherboard issue with the capacitor the wrong way around. I thought that was handled well.

But this... Releasing software that literally breaks the phones purpose... A phone.. And then not only not providing an official statement on it, but the mods have to say remember we're human. Really? Remember that the customer depends on this product to not only conduct business but for safety. You can literally threaten someone's life by releasing software that has unintended side effects. Has anyone needed to use emergency services but couldn't. That I don't know. But imagine if I was on call for a hospital the phone auto updates and I can no longer receive calls, admittedly I had the setting on but at the same time there's an expected guarantee that my phone works as a phone regardless of software on it. There's a breach of trust there I can't abode.
This issue was brought up in beta by multiple people, myself included. We were provided rollback steps but was anything done further, No. Release the software with a known issue that could endanger public safety is negligence.
You can't expect your beta testers to push the developers to correct issues. You're expected to alert them of issues and for that to go up the chain. How did this get dropped out of ever bodies to-do list. Everyone's at fault here from the mods to the devs and yes even the beta testers. But the customer themselves should not be endangered due to this companies negligence.

[Deepan_Ch]

Mattias_ASUS

https://zentalk.asus.com/en/discussion/comment/219990#Comment_219990

@Deepan_Ch I updated yesterday about the situation getting a fix next week, last time I checked I was very much alive but thanks for the concern.

Katie doesn't seem to be involved in this situation and is provably not aware of the issue, that's why we are handling it.

I get it, it's easy to get angry but remember we are just people doing our best.

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MOD.s doing their best won't suffice, Mattias.
It's the DEV.s who have to do THEIR BEST!
We paid $1000+ in India to get hold of ROG3 on the first sale. That's the last time I ever bought an ASUS product.
I'll not buy ANY ASUS item in future. They take customers for granted. NOT WORKING!
MOD.s don't really design or fix the broken OS. It's the DEV.s who have to do it. Looks like dev.s are least bothered to support their 2 year old flagship!
If this is the INCREDIBLE that Asus has been searching for, then I must say woth regrets all around, DEAR ASUS, STOP MESSING WITH YOUR CUSTOMERS AND FANS. OF WE CAN PUSH YOU TO #1 IN COMPUTER INDUSTRY, WE CAN BRING YOU DOWN TO #1000000! PLEASE, DON'T PLAY WITH CUSTOMERS!

[Cold_Dingo]

Deepan_Ch

https://zentalk.asus.com/en/discussion/comment/220020#Comment_220020

MOD.s doing their best won't suffice, Mattias.

It's the DEV.s who have to do THEIR BEST!

We paid $1000+ in India to get hold of ROG3 on the first sale. That's the last time I ever bought an ASUS product.

I'll not buy ANY ASUS item in future. They take customers for granted. NOT WORKING!

MOD.s don't really design or fix the broken OS. It's the DEV.s who have to do it. Looks like dev.s are least bothered to support their 2 year old flagship!

If this is the INCREDIBLE that Asus has been searching for, then I must say woth regrets all around, DEAR ASUS, STOP MESSING WITH YOUR CUSTOMERS AND FANS. OF WE CAN PUSH YOU TO #1 IN COMPUTER INDUSTRY, WE CAN BRING YOU DOWN TO #1000000! PLEASE, DON'T PLAY WITH CUSTOMERS!

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Then take it up with the people who deserve to hear the BS. People like Mattius are giving updates to the best of their abilities. It’s not their fault. Also, if you’re not going to buy anymore Asus products then don’t. That’s your choice.