ROG 3 suffers from heavy black crush issue

[Cpz]

Please tell us some basic information before asking for help:
Model Name:ROG
Firmware Version:
Rooted or not:not
Frequency of Occurrence:QKQ1.200419.002. WW_Phone-17.0823.2007.25
APP Name & APP Version (If your issue relates to the app):netflix,amazon prime india ,youtube(little bit)
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I have brought device August 12 ,2020 through flipkart first sale at 6auhust. I was very happy until i open netflix ,it has vert bad black crush issue even at full brightness ,in 50pecent brightness colour washed out heavy black crush issue is this hardware or software issue??anyway im just gonna refund ....but i asked some of YouTubers they have none issue ,but for fellow customers only have this😓. I decided to live with this but some of units have no issue why i wanna live with this issue for years so i try to get refund and but 12gb varient.
In YouTube crush issue is little low when compared to netflix and amazon prime ,rather than that this dev is beast 😍
I have noticed heat in aero active coller side(40°to43°) always while playing pupg at 90hz,balanced,extream . although I'm staying in AC room 22°c all time!

[KenWong]

Some interesting observation here. ROG Phone 3 + Twin View Dock 2, only ROG Phone 3 have black crush issue but not Twin View Dock 2. But if ROG Phone 3 + Twin View Dock 3, both display shows black crush issue. And ROG Phone 2 + Twin View Dock 3, only the Twin View display have black crush issue.
With that, I heavily suspect the black crush issue is indeed, a widespread hardware defect, so updates can be done is to remove the lower end brightness value as a fix or change color profile but sacrificing intending panel accuracy standard. But I might be wrong, as there might be driver specific tweaking required. All we can do still to wait and see what future updates do.
Tho for so long there are no updates, with one plus probably source the same panel already have black crush issue for months but no fix to be released despite claim of not hardware defect. If the update postpone for half a year upon release, I can already see they just waiting for next generation product to be release and forget about previous issue.

[as19103]

Yes, seems more like a hardware issue now.

[th_company]

KenWong

Some interesting observation here. ROG Phone 3 + Twin View Dock 2, only ROG Phone 3 have black crush issue but not Twin View Dock 2. But if ROG Phone 3 + Twin View Dock 3, both display shows black crush issue. And ROG Phone 2 + Twin View Dock 3, only the Twin View display have black crush issue.

With that, I heavily suspect the black crush issue is indeed, a widespread hardware defect, so updates can be done is to remove the lower end brightness value as a fix or change color profile but sacrificing intending panel accuracy standard. But I might be wrong, as there might be driver specific tweaking required. All we can do still to wait and see what future updates do.

Tho for so long there are no updates, with one plus probably source the same panel already have black crush issue for months but no fix to be released despite claim of not hardware defect. If the update postpone for half a year upon release, I can already see they just waiting for next generation product to be release and forget about previous issue.

View post

So, it is definitely a hardware failure.
It is legal to get a refund

[gfg59204]

KenWong

Some interesting observation here. ROG Phone 3 + Twin View Dock 2, only ROG Phone 3 have black crush issue but not Twin View Dock 2. But if ROG Phone 3 + Twin View Dock 3, both display shows black crush issue. And ROG Phone 2 + Twin View Dock 3, only the Twin View display have black crush issue.

With that, I heavily suspect the black crush issue is indeed, a widespread hardware defect, so updates can be done is to remove the lower end brightness value as a fix or change color profile but sacrificing intending panel accuracy standard. But I might be wrong, as there might be driver specific tweaking required. All we can do still to wait and see what future updates do.

Tho for so long there are no updates, with one plus probably source the same panel already have black crush issue for months but no fix to be released despite claim of not hardware defect. If the update postpone for half a year upon release, I can already see they just waiting for next generation product to be release and forget about previous issue.

View post

Maybe a hardware problem, but there are additional hardware technologies supported in the display, often via an IC that can be controlled by software.
The problem (one plus 😎 is different from the rog phone 3 problem because oneplus supports hdr and dc dimming and it is the cause of the problem while rog phone 3 does not support dc dimming

Software Rog Phone 3 is a lot of bugs I'm considered this Software Beta

Maybe the problem in one of the new colors technology that Asus has been added by Hardware and because of poor Software control occurred the problem
maybe I'm wrong

[KenWong]

gfg59204

https://zentalk.asus.com/en/discussion/comment/111670#Comment_111670

Maybe a hardware problem, but there are additional hardware technologies supported in the display, often via an IC that can be controlled by software.

The problem (one plus 😎 is different from the rog phone 3 problem because oneplus supports hdr and dc dimming and it is the cause of the problem while rog phone 3 does not support dc dimming

Software Rog Phone 3 is a lot of bugs I'm considered this Software Beta

Maybe the problem in one of the new colors technology that Asus has been added by Hardware and because of poor Software control occurred the problem

maybe I'm wrong

View post

Yep, so im keeping the observation as just an observation for now, hopefully upcoming update does have a concrete fix. Because large quantity of buyer is also requesting replace/refund here to the point asus no longer consider this as hardware defect for warranty claim, so I have no way to replace. If update truly fixes it ill be happy to keep as daily driver.