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ROG 3 suffers from heavy black crush issue

Cpz
Star III
Please tell us some basic information before asking for help:
Model Name:ROG
Firmware Version:
Rooted or not:not
Frequency of Occurrence:QKQ1.200419.002. WW_Phone-17.0823.2007.25
APP Name & APP Version (If your issue relates to the app):netflix,amazon prime india ,youtube(little bit)
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I have brought device August 12 ,2020 through flipkart first sale at 6auhust. I was very happy until i open netflix ,it has vert bad black crush issue even at full brightness ,in 50pecent brightness colour washed out heavy black crush issue is this hardware or software issue??anyway im just gonna refund ....but i asked some of YouTubers they have none issue ,but for fellow customers only have this😓. I decided to live with this but some of units have no issue why i wanna live with this issue for years so i try to get refund and but 12gb varient.
In YouTube crush issue is little low when compared to netflix and amazon prime ,rather than that this dev is beast 😍
I have noticed heat in aero active coller side(40°to43°) always while playing pupg at 90hz,balanced,extream . although I'm staying in AC room 22°c all time!

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img-20200813-wa0012.jpg


993 REPLIES 993

Aryan202
Community Legend I
sub

https://zentalk.asus.com/en/discussion/comment/134137#Comment_134137

The key here is some units where as in the case of ROG 3 majority of units are affected your saying is correct that asus is doing something but other than mods no one from asus has come forward to address the issue officialy we all know the issue because we have bought and even though its a defective product but people are still buying coz the issue hasn't been officially addressed

I have seen you defending asus at everyone one of your comments u love the company or whatever that's totally upto you but we have been scammed in the name of flagship that is just absurd

I will never ever buy another asus products and suggests other same i just want my money back i hate this phone and everyday using it is the reminder of the money i could put and bought a better phone


View post
Mods are formal ambassadors for a company,they basically represent a company
Who else do you want to come forward?
And sure I understand it's your money and preference

sub
Star III
For people from india i am going to file a complaint in consumer forum for a refund for this phone and i suggest other to do the same
Maybe if many do that they will have to return or atleast fix it
consumerhelpline.gov.in

Danishblunt
Hall of Fame I
Averan

I don't think this issue is going away anytime soon on OLEDs to be honest

Even 60hz OLEDs have reported tints,black crush and other issues

https://www.androidauthority.com/iphone-12-screen-issues-1179093/

https://www.gizchina.com/2020/11/19/iphone-12-green-screen-check-if-your-device-is-susceptible-to-th...

iPhone is considered the hallmark in many cases of using quality hardware components so there goes that and remember that it only uses a 60hz OLED

And you can see similar display related rants on almost all manufacturer forums now whether it be samsung,oneplus or someone else

https://www.sammobile.com/opinion/galaxy-s20-fe-display-issues-horrible-galaxy-note-7/

Samsung FE has touch related issue (from launch which was a few months ago) for example and it's quite widespread and the phone isn't cheap by any margin


View post
Quite interesting to see how the HDR technology seemingly causes black crush.

Manoj_Bobby
Star III
Averan

https://zentalk.asus.com/en/discussion/comment/134192#Comment_134192

You must be one rich guy to own a rog 3,s20+ and iphone 12 all at the same time and to say all 3 have been launched a few months apart in 2020 itself

Not that anything looks fishy here 👀

"Defective units" that term is very ambiguous

It can extend to a certain batch but OLED issues are universal whether it be a samsung panel or lg and no it's widespread on both samsung and iphones (it was present in previous iphones and samsung phones too)

But calibration matters and all OEMs have their own calibrations


View post
Who are you buddy? An ASUS spokes person? Not even a mod! You've got no business with whatever devices I use. I've been watching you from the beginning, got nothing to do other than defending this asus team by posting random issues with defective units. Try to accept the fact that asus messed up and you invested in this substandard beta device.

shambu694
Star III
Yes they are not even replying.