ROG 3 suffers from heavy black crush issue

[Cpz]

Please tell us some basic information before asking for help:
Model Name:ROG
Firmware Version:
Rooted or not:not
Frequency of Occurrence:QKQ1.200419.002. WW_Phone-17.0823.2007.25
APP Name & APP Version (If your issue relates to the app):netflix,amazon prime india ,youtube(little bit)
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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I have brought device August 12 ,2020 through flipkart first sale at 6auhust. I was very happy until i open netflix ,it has vert bad black crush issue even at full brightness ,in 50pecent brightness colour washed out heavy black crush issue is this hardware or software issue??anyway im just gonna refund ....but i asked some of YouTubers they have none issue ,but for fellow customers only have this😓. I decided to live with this but some of units have no issue why i wanna live with this issue for years so i try to get refund and but 12gb varient.
In YouTube crush issue is little low when compared to netflix and amazon prime ,rather than that this dev is beast 😍
I have noticed heat in aero active coller side(40°to43°) always while playing pupg at 90hz,balanced,extream . although I'm staying in AC room 22°c all time!

[Nadzi]

What is this bullshit that it is completely normal with a high refresh rate display ??? I have a RedMagic 5G 144hz that's fine. Oneplus 8Pro 256 GB absolutely fine. Samsung galaxy S20 120HZ Completely fine. The first phone I bought had this problem. I returned it, I bought the second one and the problem is even bigger.

I don't think this is a software problem but a hardware problem. The moderator of this forum writes that the problem is happening on Netflix Youtube, but the problem is completely in the pipeline. Call of duty, Asphalt 9, the system of the bet is visible. I definitely don't think he solves this in software. No official statement and if so only marginally to be patient ... and what if you don't solve it ASUS ?? Return all money or will you proudly write that it is NORMAL ??

[Aman89053]

Nadzi

What is this bullshit that it is completely normal with a high refresh rate display ??? I have a RedMagic 5G 144hz that's fine. Oneplus 8Pro 256 GB absolutely fine. Samsung galaxy S20 120HZ Completely fine. The first phone I bought had this problem. I returned it, I bought the second one and the problem is even bigger.

I don't think this is a software problem but a hardware problem. The moderator of this forum writes that the problem is happening on Netflix Youtube, but the problem is completely in the pipeline. Call of duty, Asphalt 9, the system of the bet is visible. I definitely don't think he solves this in software. No official statement and if so only marginally to be patient ... and what if you don't solve it ASUS ?? Return all money or will you proudly write that it is NORMAL ??

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U r absolutely right brother..same happens with me
I will never going to buy any asus product ever again.
I regret buying this phone

[Chadi]

Aman89053

https://zentalk.asus.com/en/discussion/comment/106063#Comment_106063

U r absolutely right brother..same happens with me

I will never going to buy any asus product ever again.

I regret buying this phone

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I regret buying mine as well. So I brought it to their service center in Robinsons Galleria this morning for checking and they asked me to leave the phone with them. They said they have access to a more updated FW compared to what's accessible to the public and that they will try to update it to see if it will resolve the issue. I have no means to disprove what they're saying so I just went along. I'll make follow up tomorrow if they don't reach out to me first.
I just bought this 2 days ago and it's absurd I have to go through this already. If they can fix it, fine. If not, I'll be demanding a refund so I can buy a different phone that's not as problematic as this.

[Vjleo]

I am also having the same problem somebody help me

[vishal111993jai]

Heavy black crush issue.... Please suggest if I should visit service center or will this be fixed OTA update. Disappointed with display.. See screen shot attached.