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ROG 3 is stuck at Shutting down screen

abhip1986
Rising Star I
Please tell us some basic information before asking for help:
Model Name: ROG Phone 3
Firmware Version: LATEST
Rooted or not: Not
Frequency of Occurrence: Everytime
APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I wanted to restart the phone so thought lets switch off and since then it got stuck at Shutting down... screen.
How to reboot it ?
It is currently not getting charging symbol no matter which port you connect (bottom or side)
I tried holding power on + Vol, also tried power on + volum low button but nothing happened.
Phone is not hot but kind of stuck now
img-20201003-055957-01.jpg


4 REPLIES 4

abhip1986
Rising Star I
It got restarted after I press and hold Volume down + power .,..
Not sure why it happened and if it will occur again

devicentextian
Rising Star II
@abhip1986 it happen because of a software

abhip1986
Rising Star I
@devicentextian
What software and do you know the solution?

Gustav_ASUS
Community Legend III
@abhip1986 Mention me in this thread if you run into the same issue again.