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Rog 3 earphones not connecting

Star I
Please tell us some basic information before asking for help:
Model Name: Rog 3
Firmware Version: 11
Rooted or not: not
Frequency of Occurrence: always.
Middle jack headphones not connecting just showing connected device vis usb.
Hardrest-factory reset didn't solve the problem, changed the Rog earphone and tried other earphones but didn't connect, changed the c-type connector but didn't work.
Bottom jack connecting but headphones mic sound is not clear, there is always some noise/disturbance.
And when the bottom earphones jack move a little lose there is some uncomfortable sound and the screen is freezing untill I unplug and plugin again this happens when I'm playing bgmi Indian version of pubg.

Zen Master I
Hi @929vijay,
1.Make sure you are on the latest update.
2.Kindly check on SMMI test 
Go to Calculator=>type " .12345+= " you will enter SMMI test
If a hardware issue is found and if your issue persist, please visit your nearest ASUS service center.