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ROG 3 call quality issue

harishkumarm271
Star II
Please tell us some basic information before asking for help:
Model Name: ROG phone 3
Firmware Version: 17.0823.2009.99
Rooted or not: not
Frequency of Occurrence: always
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Hi, I'm living in India, I got the ROG phone 3 last month and I'm experiencing low call quality issues, every time I call someone they cannot hear me well and the same for me I cannot hear them well also, the sound is low for them and they keep on telling me this, Is there any solution? Can someone please help
4 REPLIES 4

harishkumarm271
Star II
Already saw the same discussion in this community page but didnt see any solution in the comments
@Anders_ASUS ??

Gustav_ASUS
Community Legend III
@harishkumarm2712 I'd like to collect a device log from you, but first do this and get back to me with your results:
Install Google Dialer and make some phone call, check if the call quality is better/worse.
Let me know which carrier you are using.

Gustav_ASUS
Community Legend III
@harishkumarm2712 I'm also sending you instructions via PM on how to capture a device log.

harishkumarm271
Star II
@Gustav_ASUS
the call quality is worse which ends in same results in Google dialer and I'm using Airtel in SIM1, JIO in SIM2
i did SMMI test also
in single test, i found my Boardmic3 output voice is very low.
will send you the device log very soon. Thanks for the quick response