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Rog 3 black crush is hardware issue. Screen is not upto mark

talwindersinghc
Rising Star II

‎09-21-2020 04:47 AM

Giving people a battery centric feature doesn't solve your problems asus. Rog 3' screen is not upto mark. Its an hardware issue. You cant fix it with software. But, you can minimise its and distract users from this issue by adding new attractive feature . That's what asus is doing. And thats why rog 3 is being sent to third party developers like Lineage OS for minimising screen issues . Not gonna work asus. You need to take a stand and call all faulted unit in .
15 REPLIES 15

talwindersinghc
Rising Star II

‎09-21-2020 11:06 AM

Oxidian

Cmon, it's not an hardware issue, playing any video from the gallery gives perfect results. It's only inside some apps where the issue is shown and probably because the apps do something on their own.

With the new update the issue is not present anymore in youtube/twitch/prime video/disney+ (at least in my and my friend devices) because they fixed the behavior of the screen with such apps. Dunno about netflix, but if not done yet they might fix it in the next update.

If you have tencent version and still have troubles with those apps then they might just have used cheaper panels and the issue might indeed be hardware. tl;dr: don't buy knockoff


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I have global version . Infact upgraded from rog 2 . Rog 2 was great. Rog 3 should be awesome but its full of issues.
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ARP_ASUS
Community Legend II

‎09-21-2020 10:27 PM

Hi @talwindersinghchahal,
Display and video quality will get better and better with each update. Fine tuning for all takes time as nowadays we have tons of different video Apps and tuning for all will take time.
ASUS ROG Phone comes with a overall package so we try to bring more and more feature with working closely on the existing ones. Appreciate your patience on this.

KenWong
Star III

‎09-21-2020 11:15 PM

ARP_ASUS

Hi @talwindersinghchahal,

Display and video quality will get better and better with each update. Fine tuning for all takes time as nowadays we have tons of different video Apps and tuning for all will take time.

ASUS ROG Phone comes with a overall package so we try to bring more and more feature with working closely on the existing ones. Appreciate your patience on this.


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Wouldn't it be better to apply same parameter for all use cases similar to ROG Phone 2 instead of app by app basis? You should be well aware your dev team thus far have the capacity to push 1 to 2 fota per month. There are way too many apps out there, in no way it is feasible for you to tune for each. Not to mention the sudden dip of update for 1 fota every 4 to 5 months once ROG Phone 4 releases (as evident to current ROG Phone 2 update schedule), means any new apps will suffer from black crush issue for a long time.

ARP_ASUS
Community Legend II

‎09-21-2020 11:59 PM

Hey @KenWong
Its not 1 App at a time, the testing and FOTA has a different process as what you have mentioned. Be rest assured upcoming updates will keep the tuning level upto the mark.

deeppaul589
Zen Master I

‎09-22-2020 12:56 AM

ARP_ASUS

Hi @talwindersinghchahal,

Display and video quality will get better and better with each update. Fine tuning for all takes time as nowadays we have tons of different video Apps and tuning for all will take time.

ASUS ROG Phone comes with a overall package so we try to bring more and more feature with working closely on the existing ones. Appreciate your patience on this.


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People use a phone for 1 to 2 years, how long do you want them to hold patiance
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