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OTA update not working after converting to cn version {tencent} ww

hllsynotebook
Rising Star II

My device came as cn version [tencent]. The vendor has uploaded the ww version software. My ota software update is not working and I was doing the updates manually. And now I can't update. This is a very bad situation. Please help. And now it's manually installed on my phone 31.0210.021 0.272 Version software installed Friends who know how to get the OTA update, please help me. Is there anyone who can help me live via WhatsApp?

9 REPLIES 9

hllsynotebook
Rising Star II

Falcon_ASUS
Moderator
Moderator

@hllsynotebook 
Unfortunately, we do not provide firmware version change services. If your device cannot be updated successfully, we recommend visiting a local service center where service personnel can assist you.
The following is the contact information:
https://www.asus.com/support/service-center-location 
Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 
Sorry for any inconvenience it may be caused.

Note: This service may incur charges.

MALEgolf100
Star I

you should be able to put the firmware downloaded from here: https://rog.asus.com/phones/rog-phone-3-model/helpdesk_download/

into the root of your phone and if you restart it it should detect it and you can install the update i used to do this on my rog phone 2 that had the same issue from the vendor also i think you should only buy these phones from the asus store and avoid buying these phones if there not supported in your country 

It is no longer possible to update manually. Asus has removed this service.