Mhl checker app showing ROG 3 not supported?

[tahsinalmanaan]

Please tell us some basic information before asking for help:
Model Name: ROG 3
Firmware Version: 18.0410.2108.158
Rooted or not: tencent version convert to global
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Mhl app showing it's not supported and I tried to connect to the monitor using converter didn't work.

[Gustav_ASUS]

@tahsinalmanaan Make sure you are using the side-mounted USB-C port and not the bottom one.
If the cable and monitor are compatible you should not have any problems connecting your ROG Phone 3 to your TV.

[Odnoklasniki9]

the side usb-c port does not work, what could be the reason?

connected the official docking station, the control is working, but the image does not transmit to the monitor

[keren_ASUS]

Hi @Odnoklasniki9 

If there is an issue with the usb-c port you will need to reach out to the service center for further instructions. But before doing so, I would test it out with another cable to verify if the one you're using is faulty. 

We apologize for the inconvenience.