Macro camera cannot be used

[ZuuGAKz]

Please tell us some basic information before asking for help:
Model Name: ZS661KS
Firmware Version: 18.0823.2009.98
Rooted or not: Not
Frequency of Occurrence: First time
APP Name & APP Version (If your issue relates to the app): Camera
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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I cannot use macro camera, It show black screen.
My FW is 18.0823.2009.98
Is this HW or SW problem?

[Gustav_ASUS]

@mafuyu63159 Try resetting camera settings by clicking the cogwheel icon.
You can also try resetting the application by going to:
Long-press camera app icon -> App info -> Storage & cache -> Clear both and reboot your device.

[ZuuGAKz]

Gustav_ASUS

@mafuyu63159 Try resetting camera settings by clicking the cogwheel icon.

You can also try resetting the application by going to:

Long-press camera app icon -> App info -> Storage & cache -> Clear both and reboot your device.

View post

I tried this and it didn't work. But I have sent the phone to the service center.